Update - A significant amount of new email and those that show a 'Processed' or 'Deferred' status have been successfully Delivered. You may still see some emails show as ‘Deferred’ initially; also, only about 1% of those emails end up as 'Bounced' (typically with certain email domains). These will need to be resent.
If you see 'Processed' as an email status, double check with the email history link to confirm it hasn't been delivered.
Thanks for your incredible patience as we work through this as we realize this impacts your business.
Jun 05, 2025 - 13:09 EDT
If you see 'Processed' as an email status, double check with the email history link to confirm it hasn't been delivered.
Thanks for your incredible patience as we work through this as we realize this impacts your business.
Jun 05, 2025 - 13:09 EDT
Update - The measures we've put in place have resulted in consistent improvement in email deliverability across the board. Emails previously marked 'Processed' or 'Deferred' are now successfully making their way through the system. Emails that are 'Bounced' did not make it to their destination. You'll need to resend those.
We truly appreciate your incredible patience as we've worked to get this right.
We will provide a new update no later than tomorrow, June 5, at 12 PM ET.
Jun 04, 2025 - 11:22 EDT
We truly appreciate your incredible patience as we've worked to get this right.
We will provide a new update no later than tomorrow, June 5, at 12 PM ET.
Jun 04, 2025 - 11:22 EDT
Monitoring - We've successfully implemented measures to deter additional spam attempts. In the meantime, we continue to see improvements in email deliverability and are closely monitoring the situation. Emails that are 'Processed' or 'Deferred' will likely be sent as emails move through the system. If you have emails that indicate 'Bounced', these will need to be resent. Thank you for your understanding and patience.
We will provide a new update no later than tomorrow, June 4, at 12 PM ET.
Jun 03, 2025 - 12:02 EDT
We will provide a new update no later than tomorrow, June 4, at 12 PM ET.
Jun 03, 2025 - 12:02 EDT
Update - While email deliverability is making great progress, the issue is not fully resolved. We're working closely with our email delivery provider to solve this issue, while continuing to block accounts from sending additional spam and implementing additional security measures. If you have emails that say 'Processed' or 'Deferred', these should be sent as emails move through the system. If you have emails that indicate 'Bounced', these will need to be resent. We appreciate your understanding and patience.
We will provide a new update no later than tomorrow, June 3 at 12 PM Eastern
Jun 02, 2025 - 17:15 EDT
We will provide a new update no later than tomorrow, June 3 at 12 PM Eastern
Jun 02, 2025 - 17:15 EDT
Identified - Our email delivery provider blocked emails through ShootProof on May 25th and we feel it's important to be transparent. This happened because a few accounts sent spam email through ShootProof. As email deliverability began to recover, a second round of spam emails was sent. Because of that, as of Sunday, June 1, emails are being blocked and/or deferred by our email provider.
We're working tirelessly with our email delivery provider to solve this issue, while also blocking accounts from sending additional spam. In the coming days, you may experience temporary security measures, like a reCAPTCHA when sending emails. We appreciate your understanding around these additional steps.
Work arounds for getting links to clients:
Gallery Links: Once your gallery is ready for your client, you’ll click on Preview Gallery. A new tab should open in your browser. Copy the URL of this new tab, where the gallery is, and send this link to your client directly through your email service.
Mobile App Links: Once your mobile app is ready to be sent to your client, click on Share > Copy app download link (right next to the Button Text field). This will automatically copy the URL to install the mobile app. Send this link to your client directly through your email service.
Download Link - Purchased/Placed an Order: On the client’s order page directly, click on Order Summary > Download Link. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address the client used when they placed their order). Copy the URL of this page and send this link to your client directly through your email service.
Download Link - Free Digitals Download Link: Once the client has made the request to download their images from the gallery, an email will be generated and sent that you can find for them on your Email page.
Go to Studio > Email > Search & Filter by the client’s email address they used in the gallery. Find the email titled “Zip File of Photos from..” > click on View Email inline with it > Start Download. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address the client used when they requested to download). Copy the URL of this page and send this link to your client directly through your email service.
Contract Links: Once you’ve created your contract and are ready to send it to your client, click on the Email Client button. Send this message so that your contract will switch from Draft to Awaiting Signature. Then, click on Actions > Preview. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address you’ve entered as the Linked Contact). Copy the URL of this page and send this link to your client directly through your email service.
Invoice Links: Once you’ve created your invoice and are ready for your client to view or pay, click on the Preview button. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address you’ve entered as the Linked Contact). Copy the URL of this page and send this link to your client directly through your email service.
We recognize that this is impacting the ability to send gallery links, deliver downloads, and more through your account, and we know how frustrating this must be when you're trying to deliver work to your clients and run your business (to say it’s been frustrating is an understatement!).
We will provide a new update no later than today, June 2 at 8 PM Eastern
Jun 02, 2025 - 10:58 EDT
We're working tirelessly with our email delivery provider to solve this issue, while also blocking accounts from sending additional spam. In the coming days, you may experience temporary security measures, like a reCAPTCHA when sending emails. We appreciate your understanding around these additional steps.
Work arounds for getting links to clients:
Gallery Links: Once your gallery is ready for your client, you’ll click on Preview Gallery. A new tab should open in your browser. Copy the URL of this new tab, where the gallery is, and send this link to your client directly through your email service.
Mobile App Links: Once your mobile app is ready to be sent to your client, click on Share > Copy app download link (right next to the Button Text field). This will automatically copy the URL to install the mobile app. Send this link to your client directly through your email service.
Download Link - Purchased/Placed an Order: On the client’s order page directly, click on Order Summary > Download Link. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address the client used when they placed their order). Copy the URL of this page and send this link to your client directly through your email service.
Download Link - Free Digitals Download Link: Once the client has made the request to download their images from the gallery, an email will be generated and sent that you can find for them on your Email page.
Go to Studio > Email > Search & Filter by the client’s email address they used in the gallery. Find the email titled “Zip File of Photos from..” > click on View Email inline with it > Start Download. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address the client used when they requested to download). Copy the URL of this page and send this link to your client directly through your email service.
Contract Links: Once you’ve created your contract and are ready to send it to your client, click on the Email Client button. Send this message so that your contract will switch from Draft to Awaiting Signature. Then, click on Actions > Preview. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address you’ve entered as the Linked Contact). Copy the URL of this page and send this link to your client directly through your email service.
Invoice Links: Once you’ve created your invoice and are ready for your client to view or pay, click on the Preview button. A new tab will open in your browser where you’ll be prompted to provide an email address (the email address you’ve entered as the Linked Contact). Copy the URL of this page and send this link to your client directly through your email service.
We recognize that this is impacting the ability to send gallery links, deliver downloads, and more through your account, and we know how frustrating this must be when you're trying to deliver work to your clients and run your business (to say it’s been frustrating is an understatement!).
We will provide a new update no later than today, June 2 at 8 PM Eastern
Jun 02, 2025 - 10:58 EDT
Update - While email deliverability is making great progress in returning to it's normal state, we realize that the issues are not fully resolved. We continue to work directly with with email providers to see what additional steps can be taken to get back to full email processing. Unfortunately, some domains are seeing more deferred emails than others.
Our team continues to take as many steps as possible to get this fully corrected for ShootProof studios, your clients, and mitigate this from occurring in the future.
May 30, 2025 - 19:51 EDT
Our team continues to take as many steps as possible to get this fully corrected for ShootProof studios, your clients, and mitigate this from occurring in the future.
May 30, 2025 - 19:51 EDT
Update - Update: Email deliverability is returning to normal and many of the previously deferred emails have been sent. We are continuing to work with email providers to ensure this is fully resolved.
May 30, 2025 - 10:37 EDT
May 30, 2025 - 10:37 EDT
Update - Update: The core issue has been addressed, but we're still seeing some email services controlling the volume of messages they are accepting. We're actively collaborating with these providers to ensure your emails are delivered as they should be, and we appreciate your patience as we work to fully resolve this.
Issue: We experienced a temporary email delivery interruption due to an issue with a third-party provider
May 28, 2025 - 11:13 EDT
Issue: We experienced a temporary email delivery interruption due to an issue with a third-party provider
May 28, 2025 - 11:13 EDT
Monitoring - We experienced a temporary email delivery interruption due to an issue with a third-party provider. While the interruption has been addressed, some emails (e.g., to Yahoo, Hotmail) are still being "deferred." You can wait up to 72 hours for these or try resending to an alternate address (like Gmail). We're focused on restoring full service and appreciate your understanding.
May 27, 2025 - 22:08 EDT
May 27, 2025 - 22:08 EDT
Update - We experienced a temporary email delivery interruption due to an issue with a third-party provider. While the interruption has been addressed, some emails (e.g., to Yahoo, Hotmail) are still being "deferred." You can wait up to 72 hours for these or try resending to an alternate address (like Gmail). We're focused on restoring full service and appreciate your understanding.
May 27, 2025 - 13:41 EDT
May 27, 2025 - 13:41 EDT
Identified - We have identified the issue with our email vendor and will provide updates here as they become available.
May 27, 2025 - 11:56 EDT
May 27, 2025 - 11:56 EDT
Investigating - We're currently investigating a possible delay in emails being sent from ShootProof and are working to resolve this as quickly as possible.
May 26, 2025 - 11:05 EDT
May 26, 2025 - 11:05 EDT
About This Site
Hey there! This is ShootProof's status page, where you can quickly find updates on how our systems are doing. If there's an interruption in service, we'll post a note here. As always, if you're experiencing any issues with ShootProof, reach out to us support@shootproof.com. We'll get back to you as soon as we can!
Studio Panel
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Operational
Client Galleries
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Operational
Email
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Degraded Performance
ShootProof Pay
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Operational
ShootProof Community
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Operational
ShootProof.com Website
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Operational
Support Email / Chat / Phones
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Operational
API
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance