Proactive Security Maintenance

Incident Report for ShootProof

Resolved

This incident has been resolved.
Posted Oct 21, 2026 - 13:16 EDT

Monitoring

Our team has applied the patches and ShootProof is back up and running at this time. We will continue to monitor the system as we confirm everything updated as expected.
Posted Oct 21, 2026 - 11:05 EDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2026 - 09:59 EDT

Identified

This morning, we will temporarily disable ShootProof to perform a proactive security measures in response to an industry-wide vulnerability affecting core web technologies that ShootProof uses (PHP) and many other platforms use.

In line with guidance we've received from leading cybersecurity authorities, we're temporarily disabling our public services while we prepare to apply critical patches from the vendor, which are scheduled for release at 10:00 AM ET.

It will take time to apply these patches, and we will provide hourly updates here.

We understand this will impact your business, but must prioritize the security of your data. Thank you for your patience!

Read more here: https://www.reuters.com/world/asia-pacific/eu-agency-warns-websites-may-need-be-taken-offline-php-prepares-patches-2026-10-21/
Posted Oct 21, 2026 - 09:56 EDT
This incident affected: Studio Panel, Client Galleries, Email, ShootProof Pay, ShootProof Community, ShootProof.com Website, Support Email / Chat / Phones, and API.