Although we are still working to resolve this issue, we have identified a temporary workaround. By disabling xFI Advanced Security, Comcast / Xfinity customers should once again be able to view photos correctly while we wait for them to implement a permanent solution. Please note that disabling xFI Advanced Security may reduce your system's protection from threats and that you should determine if this workaround is a good solution for your individual case.
To disable xFI Advanced Security:
- Go to https://internet.xfinity.com/more/my-services/my-services-disabling
- Log into your Comcast / Xfinity account
- Click the slider button to turn off xFI Advanced Security
Afterwards, you should be able to reload ShootProof and once again view your photos correctly. Once we have heard from Comcast / Xfinity that a resolution is in place, we will provide an update here so that you can restore xFI Advanced Security within your account.